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Home Info Migran

Lowongan Kerja di Malaysia

Rumah Migran by Rumah Migran
December 27, 2019
in Info Migran, Info Pekerjaan
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Lowongan Kerja di Malaysia

Illustrasi (Sumber Foto: tripsavvy.com/pngdownload.id)

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Posisi: Customer Care Representative

Perusahaan: Conduent Business Services Malaysia Sdn Bhd (formerly known as Xerox)

Lokasi Penempatan: Selangor, Malaysia

Job Description:

1. Job Description

  • Handle email, live chat, inbound/outbound calls pertaining to product & services
  • Participate in lead generation, making sales calls to qualify prospects, proposal and follow up and possibility closing sales.
  • Resolve product and service problems by clarifying the customer complaint; determining the cause of the problem; expediting correction or adjustments following up to ensure resolution
  • Reach out to existing and potential customers to present product & services offerings.
  • Actively share feedback on sales process/functionalities of sales dialer to help improve program performance.

2. Skill profile
The profile for a new CSR is as follows:

  • Diploma/ Bachelor Degree
  • Excellent verbal and written communication skills (English & Native Language)
  • Experienced in Customer service (Premium Brand) Min 1 Year
  • Excellent negotiation skills
  • Highly persuasive and comfortable in handling customers quires and objections
  • Great telephony etiquette with pleasant disposition and attentive listening skills
  • Ability to work under pressure (handle complain customers)
  • To have general automotive knowledge (basics of cars)
  • No criminal record (to be assured and documented with a certificate of good conduct at the Supplier’s side) Criminal records cannot be shared due to strict confidentiality.
  • Fresh graduates with passion on customer service or graduated from relevant industry are welcome to apply

3. Further requirements for the CSR profile to be considered:

  • Ability to handle complexity and communicate on different levels.
  • Ownership and independent thinking.
  • Strong focus on self-improvement, analytical thinking and self-reflection.
  • Ability to manage different tasks in an efficient and qualitative manner.
  • Understanding of process and quality requirements.
  • Ability to take decisions/create solutions when faced with complex cases/situations.
  • Prior experience in sales/telesales is a plus
  • Strong focus on competencies.

Info Lengkap, klik Disini: https://bit.ly/32eEjl3

Tags: Bekerja di Luar NegeriCari KerjaCari Kerja Luar NegeriCari PekerjaanMencari Kerja
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