Posisi: Customer Care Representative
Perusahaan: Conduent Business Services Malaysia Sdn Bhd (formerly known as Xerox)
Lokasi Penempatan: Selangor, Malaysia
1. Job Description
- Handle email, live chat, inbound/outbound calls pertaining to product & services
- Participate in lead generation, making sales calls to qualify prospects, proposal and follow up and possibility closing sales.
- Resolve product and service problems by clarifying the customer complaint; determining the cause of the problem; expediting correction or adjustments following up to ensure resolution
- Reach out to existing and potential customers to present product & services offerings.
- Actively share feedback on sales process/functionalities of sales dialer to help improve program performance.
2. Skill profile
The profile for a new CSR is as follows:
- Diploma/ Bachelor Degree
- Excellent verbal and written communication skills (English & Native Language)
- Experienced in Customer service (Premium Brand) Min 1 Year
- Excellent negotiation skills
- Highly persuasive and comfortable in handling customers quires and objections
- Great telephony etiquette with pleasant disposition and attentive listening skills
- Ability to work under pressure (handle complain customers)
- To have general automotive knowledge (basics of cars)
- No criminal record (to be assured and documented with a certificate of good conduct at the Supplier’s side) Criminal records cannot be shared due to strict confidentiality.
- Fresh graduates with passion on customer service or graduated from relevant industry are welcome to apply
3. Further requirements for the CSR profile to be considered:
- Ability to handle complexity and communicate on different levels.
- Ownership and independent thinking.
- Strong focus on self-improvement, analytical thinking and self-reflection.
- Ability to manage different tasks in an efficient and qualitative manner.
- Understanding of process and quality requirements.
- Ability to take decisions/create solutions when faced with complex cases/situations.
- Prior experience in sales/telesales is a plus
- Strong focus on competencies.